Welcome

ICT Help Desk Support

July 2024 - October 2024

• Lab Management: Prepared and monitored 5-10 computer labs daily to ensure full functionality, supporting seamless teaching sessions for 200-600 ICT students. Proactively identified and resolved technical issues before classes began, contributing to an uninterrupted learning environment.
• Team-Based Technical Support: Worked collaboratively in a three-person team, providing immediate assistance during three-hour shifts, twice a week. Played an active role in sharing technical knowledge with colleagues, escalating complex issues when necessary to ensure effective problem resolution within a short timeframe.
• Comprehensive Troubleshooting: Delivered end-to-end technical support for students, addressing a range of hardware, software, and network issues. Guided users through step-by-step troubleshooting, significantly improving their understanding and ensuring effective resolution of technical problems, resulting in higher user satisfaction.
• Infrastructure Oversight: Monitored and managed lab ICT infrastructure, including computers, printers, projectors, routers, and switches. Conducted routine inspections and preventive maintenance, ensuring all equipment was operational, which directly contributed to minimising downtime and maximising the availability of technology resources.
• Customer-Focused Support: Provided excellent customer service by actively listening to students, addressing their inquiries, and resolving issues in a friendly and timely manner. Consistently exceeded customer satisfaction metrics by ensuring students received clear guidance and support, fostering a positive learning experience.

Skills: Customer Engagement, Customer Support.

Online Course Operator && Tutor

December 2020 - April 2021

• Python Programming Instruction: Delivered online courses on Python programming and web development, covering core concepts like control structures, functions, exception handling, and object-oriented programming. Utilised libraries like BeautifulSoup, Scrapy, and Selenium for web scraping tasks.
• Student Mentorship: Provided personalised guidance to 149 students, including code reviews and debugging support. Achieved an 89% overall course completion rate, with 85% of students reaching full proficiency, indicating effective teaching and engagement strategies.
• Technical Support & Query Management: Managed over 600 student inquiries weekly, maintaining an 85% response rate within 30 minutes. Offered solutions on coding issues and troubleshooting, ensuring smooth learning experiences.
• Student Retention & Advancement: Successfully encouraged 93% of students to enrol in advanced Python courses, demonstrating high retention rates and promoting ongoing professional development.
• Collaboration & Course Development: Worked with supervisors, tutors, and course design teams to enhance curriculum content and delivery, ensuring improved student engagement and learning outcomes.

Skills: Python, Object-Oriented Programming (OOP), Web Scraping, Interactive Teaching, Customer Engagement, Customer Support.

Backend Developer && Tester

July 2020 - November 2020

• Project Management: Collaborated with a team of 5 developers to design and implement a tutor-student matching system, ensuring effective communication and coordination throughout the project lifecycle.
• Backend Development: Assisted in developing and unit-testing a location matching feature for a tutor-student matching system, using Google Maps API. Contributed to ensuring effective functionality of the matching process.
• Testing and Quality Assurance: Supported the planning of integration, system, and acceptance testing for the project, collaborating with team members to ensure basic software quality and functionality.
• Agile Methodologies: Engaged in daily stand-up meetings, sprint planning, and retrospectives, following Agile methodologies to ensure efficient project management and timely delivery.

Skills: Python, Object-Oriented Programming (OOP), Agile Methodologies, Scrum, Test-Driven Development (TDD).

Technical Consultant

July 2020 - November 2020

• Client Communication: Collaborated with clients to understand their requirements and provide technical solutions, ensuring effective communication and alignment of project goals.
• Drupal Upgrade Evaluation: Assisted in evaluating the feasibility and complexity of upgrading a client’s website from Drupal 7 to Drupal 8, contributing insights on potential challenges and requirements.
• Testing Support: Helped in planning integration, system, and acceptance testing strategies, working with the team to develop practical testing solutions to ensure system reliability.

Skills: Drupal, Web Server Administration, Database Administration, Client Communication.

Master of Information Technology and Systems, Cybersecurity

February 2023 - February 2025

Student representative for Cybersecurity and Work Integrated Learning (WIL) Units (KIT512, KIT515, KIT715, KIT726).

Bachelor of Computer Science and Technology, Computer Science

July 2017 - April 2022

Event Assistant - TasICT Cyber Conference

August 2023

Work at TasICT Cyber Conference Tasmania accommodating over 470 guests.

Gallery

Event Assistant - TasICT Tasmania ICT Conference

November 2023

Work at TasICT Tasmania ICT Conference accommodating over 350 guests.

Gallery